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QUOTE
Your Password Request has been declined by our staff:
Your Request Sent on: 11th April 2006
Message Status: Declined on 11th April 2006
Our Response:
Hi,
Unfortunately you have not provided us with enough information in order for us to issue you with a new password.
To regain control of this account could you please provide us with the following information, where possible giving earlier account information as this will supply us with the stronger evidence we need, to verify you as the rightful owner of this account:
Subscription Information:
Credit Card Subscriptions - If this account has ever been subscribed by credit card you should include the earliest subscription Agreement ID for this character. For newer agreements, the agreement id was given to you when you submitted your card details and created the agreement. Additionally you can find your agreement id from the payment receipt emails you will have received from WorldPay. Your agreement number is the last number in the 'cartId', separated by a semicolon e.g. myusername_12121212:123456.
For older FuturePay agreements this can be found in the FuturePay agreement confirmation email sent by WorldPay. If you no longer have your FuturePay ID, then please log on to Worldpay Shopper Management where you can find this information.
Please also try and include the earliest Transaction ID from your credit card subscription payment receipt emails from Worldpay.
PayByPhone/SMS Subscriptions - If this account has ever been subscribed using our PayByPhone or PayBySMS service then please include the earliest PIN number (issued to you to activate your credit) that you can find.
PayByCash Subscriptions - If you have bought a membership through PayByCash, please provide details in the large text box at the bottom a password support. We require information on the specific payment type that you used, the date your membership was activated and the number of months membership that you bought.
Sincerely
The RuneScape support team
To submit a more complete password support query, please click here.
To return here to see the status of this Password Support request, choose 'Track a recovery request' from the main page.
This webpage and its contents is copyright 1999 - 2006 Jagex Ltd
To use our service you must agree to our Terms+Conditions + Privacy policy
Your Request Sent on: 11th April 2006
Message Status: Declined on 11th April 2006
Our Response:
Hi,
Unfortunately you have not provided us with enough information in order for us to issue you with a new password.
To regain control of this account could you please provide us with the following information, where possible giving earlier account information as this will supply us with the stronger evidence we need, to verify you as the rightful owner of this account:
Subscription Information:
Credit Card Subscriptions - If this account has ever been subscribed by credit card you should include the earliest subscription Agreement ID for this character. For newer agreements, the agreement id was given to you when you submitted your card details and created the agreement. Additionally you can find your agreement id from the payment receipt emails you will have received from WorldPay. Your agreement number is the last number in the 'cartId', separated by a semicolon e.g. myusername_12121212:123456.
For older FuturePay agreements this can be found in the FuturePay agreement confirmation email sent by WorldPay. If you no longer have your FuturePay ID, then please log on to Worldpay Shopper Management where you can find this information.
Please also try and include the earliest Transaction ID from your credit card subscription payment receipt emails from Worldpay.
PayByPhone/SMS Subscriptions - If this account has ever been subscribed using our PayByPhone or PayBySMS service then please include the earliest PIN number (issued to you to activate your credit) that you can find.
PayByCash Subscriptions - If you have bought a membership through PayByCash, please provide details in the large text box at the bottom a password support. We require information on the specific payment type that you used, the date your membership was activated and the number of months membership that you bought.
Sincerely
The RuneScape support team
To submit a more complete password support query, please click here.
To return here to see the status of this Password Support request, choose 'Track a recovery request' from the main page.
This webpage and its contents is copyright 1999 - 2006 Jagex Ltd
To use our service you must agree to our Terms+Conditions + Privacy policy
MultiQuote
. . . that just says they want more information so they know you're actually the owner of the account.
